How to Remove Bad Reviews from Google My Business

In this digital era, online reviews play a crucial role in shaping the reputation of a business. Even a single negative review can significantly impact your brand’s image and influence your potential customer base. While receiving a bad review is inevitable, knowing how to manage it effectively and removing inappropriate or unfair reviews from Google My Business is even more important. In this blog, we will help you with the same. We’ll walk you through the steps to removing bad google reviews from your Google My Business listing.

As we all know, Google does not offer any straight or simple delete option for its reviews. This leaves us with only two ways:

• Flag the review for removal
• Report the review to Google support

Let’s begin by exploring each of these ways step-by-step!

Flag the review for removal

Flagging a review for removal on Google My Business is a straightforward process but requires careful attention to ensure that the flagged review is in genuine violation of Google’s policies. Here are the detailed steps to flag a review:

Step 1- Sign into your Google My Business account

Step 2- Select the location
This is for businesses that have a presence in multiple locations. Choose the location where the business review was posted. If you have only one location, then it will be automatically selected.

Step 3- Navigate to the reviews section
Open the menu in the top-left corner and click on the ‘Reviews’ option. From here, you will be taken to the page where all the reviews are displayed.

Step 4- Find the review you need to flag

Step 5- Flag the review
Click on the three vertical dots next to the review you wish to flag. Then select ‘Flag as inappropriate’ to begin with the flagging process.

Step 6- Explain why the review is being flagged
Once you flag the review, Google will ask you to select a reason for it. Common reasons on the list include spam, conflict of interest, offensive content, and others.

Step 7- Submit the flag request
After selecting the reason, click ‘Submit’ to send your flagging request to Google for review.

Step 8- Check the review status
Google will now review the flagged content. This process can take several days or weeks. Regularly check your GMB account to see if the review has been removed.

By following these detailed steps, you can easily flag any inappropriate reviews on Google My Business.

Report the review to Google Support

If flagging the review for removal does not resolve the issue, you can escalate it by reporting the review to Google Support. Here is a step-by-step guide to doing this:

Step 1- Sign into your Google My Business account

Step 2- Navigate the support page
Click on the horizontal lines in the top-left corner. (Menu) Select ‘Support’. This will take you to the Google My Business Help Centre.

Step 3- Access the contact options
Scroll down to the bottom of the Help Centre page. You will see a ‘Contact Us’ option. Click on it to proceed.

Step 4- Select the issue
You will be prompted to select the category of your issue. Choose ‘Reviews and Photos’ from the list. Under the ‘Reviews and Photos’ section, select ‘Manage customer reviews.’

Step 5- Choose the contact method
Google offers multiple contact methods. Choose the one that suits you the best. The options include ‘Chat Support’ (for real-time assistance), ‘Request a Callback’, and ‘Email Support.’

Step 6- Provide the detailed information
You can also attach any supporting evidence, such as photos, screenshots, transaction details, or communication records, that contradict the review.

Step 7- Submit your request

Step 8- Monitor your request
Once you have submitted your request, Google will conduct its monitoring process. They may request that you submit additional information if the case is too complicated. Make sure to respond promptly.

Step 9- Keep an eye on your inbox for further updates and information.
By following these steps, you can effectively manage bad reviews on Google My Business. See to it that you stay proactive, patient, and professional when handling such issues.

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